Terms and conditions

These are the general conditions applicable to all reservations.

These conditions will govern relations between Sevilla Luxury Rentals and people who make reservations with us (hereinafter, the CUSTOMER).

 

Payment

Pending balance. 15% of the amount will be charge on the devit or credit card when the costomer make the reservation, the balance will be charge one week before the checkin.

Full payment must be made on our website with all our methods of payment or on the date of entry into the apartment.

Refundable deposit. To cover possible damage to the apartment, upon arrival the customer must pay a deposit via credit card (200€).

This amount will be refunded after your stay as long as all conditions are met. It must be made by credit card. If exceptionally made in cash, the refund shall be made by transfer and the expenses covered by the customer.

The deposit will be retained in whole or in part if damages caused to the apartment by the customer are detected during your stay or you do not respect the rules.

 

All inclusive

The amount of the reservation includes VAT (10%), water supply, energy and telecommunications.

It´s not included:

– Additional services that the client can hire.

– The entrance to the apartment before the usual time (15h00) and departure after the deadline (11h00) and entrance fees after a specified time (21h00).

 

Cleaning

Each booking includes a final cleaning. The booking over one week includes a cleaning per week. It is possible to have a extra cleaning (20€) this cleaning must to be order a lest one week before the checkin.

 

Number of guests

It is forbidden for more than the indicated number of people in the reservation to stay in the apartment hired (except children under 2 years old) guests, unless authorized by Be Apartment and upon previous payment of the price increase.

 

Cancellation and rebooking

Cancelation within 14 days for the arrival date, 100% of the total amount will be charged.

Cacellation up to 14 days before the arrival date, 100% of the total amount will refund.

 

Responsibility

Use of the apartment. When making a reservation on our website, the customer and his companions commit to make proper use of the rented apartment.

Valuable items. Sevilla Luxury Rentals is not responsible for valuables that the customer carries and / or deposits in the apartment.

Damage. The customer is responsible for damage caused on the floor, except for the normal wear and tear caused by everyday use of the floor.

 

Other conditions

Pets. It is not allow.

No smoking. It is not allowed to smoke in the apartments, except on balconies, terraces and patios. In case of violation of this policy you may be expelled and charged all or part of the deposit.

The rules are delivered on arrival and guidelines of good performance such as keeping silent at certain times, or compost deposit are established. RESPECT FOR OTHERS IS THE MOST IMPORTANT, as well as the environment.

Clearly we must respect these rules, which are often common sense and facilitate coexistence with other neighbors. It is important to respect the neighbors’s sleep for this reason we ask our guests not to perform noisy activities, especially between 22:00 and 8:00 am. It is also important to avoid any actions that might disturb neighbors such as loud music, noise, etc. Parties and the entry of people not staying in the apartment are totally prohibited to respect the neighbors’s sleep and will result in expulsion from the apartment if this rule is not met. It is essential to make good use of the common areas of the building where the tourist housing is and to behave civilly both in the tourist housing as well as in the building.

Sevilla Luxury Rentals is firmly committed to the environment, all towels, sheets etc. are specially treated, do not use more water than needed and turn off all lights in the apartment when you are not there. Everyone wins.

Breach. Serious breach and / or repeated by the customer or their companions of the above-stated conditions shall grant Sevilla Luxury Rentals the right to demand the immediate abandonment of the apartment, without compensation and under the rules of each apartment to stay with the deposit of the same.

Booking an apartment with Sevilla Luxury Rentals implies acceptance of these general conditions, as well as the jurisdiction of the courts and tribunals of Sevilla.

Personal information.In compliance with Article 5, paragraph 1.a) of Law 15/1999, Protection of Personal Data, we inform the customer that the personal data provided will be incorporated into a file duly registered in the register established for this purpose by the data Protection Agency, and will serve for the effective delivery of services contracted. Only those employees and suppliers who need to know such information in order to provide such services have access to them. In any case, the customer can exercise their rights of access, opposition, rectification and cancellation under the Act.

Arrival. The entrance to our apartments is from 15h00. If you want to enter the apartment before the scheduled time, please let us know to arrange, and if possible, we will make an effort to have the apartment ready before that time. There will be an extra cost if you arrive after 21:00.

Departure. The apartments must be vacated for cleaning maximum at 11h00. If you want to leave the apartment between 11h00 and 18h00, please let us know to organize, if possible.

 

Privacy Policy

SEVILLA LUXURY RENTALS (LARGA ONCE S.L.) informs that to make use of the online booking service you are required to provide us with some personal data, which under European Directive (Directive 95/46/EG of 24 October 1995) and the Spanish Law of Privacy, will be automatically treated  and included to our corresponding files with the only objective to provide you with the services we offer.

SEVILLA LUXURY RENTALS (LARGA ONCE S.L.) informs you that all your data are confidentially treated and used only internally and for the before mentioned objective. Therefore, we do not transfer or communicate  to third parties your information, unless the user authorises us to do so, and in the legally foreseen cases.

Organic Law 15/1999, of 13 December, of Data Protection of Personal Nature